Design Lead

Location: Bengaluru

Department: Design

Experience: 6+ Years

Employment Type: Full-Time

HUB Interior is a residential interior design company focused on creating beautiful, functional, personalised, and execution-ready homes. We believe great design comes from combining creativity with customer understanding, commercial thinking, technical excellence, and strong execution.

As a Design Lead, you will lead a team of Interior Designers and drive the complete design journey — from customer briefing and concept development to design closure, production handover, and execution. You will be the link between Design, Business, and Operations, with

ownership of design quality, team productivity, revenue, conversion, project profitability,

customer experience, and process adherence.

 Lead and guide a team of Interior Designers and ensure consistently high design standards.

 Review designs, presentations, space planning, materials, detailing, and technical outputs.

 Provide regular constructive feedback and develop designers' creative and technical capabilities.

 Drive design innovation while ensuring designs remain practical, commercially viable, and execution-ready.

 Establish and maintain HUB's design standards and best practices.

 Own revenue, P2P, conversion, and closure performance of the assigned team.

 Track individual and team performance against monthly and quarterly targets.

 Monitor pipeline, project value, average ticket size, conversion, closures, and lost

opportunities.

 Support designers in converting opportunities and closing high-value projects.

 Identify relevant upselling, cross-selling, and scope-enhancement opportunities.

 Work closely with Sales and Business teams to improve conversion and revenue performance

 Set clear expectations and performance standards for every designer.

 Monitor designer productivity, pipeline, revenue, conversion, and project movement.

 Conduct regular one-on-ones, performance reviews, and team huddles.

 Identify capability gaps and drive targeted training and coaching.

 Recognize high performers and take timely corrective action for performance gaps.

 Build a culture of ownership, accountability, collaboration, and continuous improvement.

 Support recruitment, onboarding, and development of new designers.

 Ensure Customer Experience (CX) remains the highest priority throughout every project.

 Act as a senior point of contact for key, complex, or escalated customers.

 Support designers in handling customer objections, concerns, and difficult conversations.

 Ensure customer expectations, design commitments, and approvals are clearly understood

and documented.

 Proactively identify potential customer issues and resolve them before they become escalations.

 Build customer confidence through transparent, professional, and solution-oriented communication.

 Ensure projects progress smoothly from design brief to design closure and production handover.

 Monitor project scope, estimates, costing, timelines, and commercial viability.

 Ensure designs remain aligned with approved budgets and customer requirements.

 Minimize design errors, rework, scope leakage, and commercial losses.

 Identify and address project risks proactively.

 Coordinate with Production, Project Management, Execution, Procurement, and Operations

to ensure accurate implementation of approved designs.

 Ensure complete adherence to HUB's SOPs, processes, approval mechanisms, and governance standards.

 Ensure design milestones, approvals, documentation, estimates, and handovers are completed within defined timelines.

 Ensure accurate and timely updates in ERP/CRM and other required systems.

 Identify process gaps and recommend improvements to increase efficiency and consistency.

 Ensure the team follows processes even during high-pressure situations

 Regularly track Revenue / P2P, Conversion Rate, Average Project Value, Pipeline Value,

 Project Closures, Designer Productivity, Customer Satisfaction, Design Turnaround Time,

 Design Quality, Rework / Error Rate, Project Profitability, and Scope Leakage.

 Use data to identify performance gaps, create action plans, and drive measurableimprovement.

 Business Performance — Revenue, P2P, Conversion, Closures, Average Project Value

 People Performance — Designer Productivity, Capability Development, Team Performance,

 Customer Experience — CSAT, Customer Escalations, Customer Relationship, DesignExperience

 Design Excellence — Design Quality, Creativity, Technical Accuracy, Execution Readiness

 Operational Excellence — SOP Compliance, Timelines, Documentation, ERP/CRM

Discipline, Reduction in Rework

 Design-Led

 Customer-Obsessed

 Commercially Aware

 Data-Driven

 People-Focused

 Process-Oriented

 Ownership-Driven

 Proactive

 Solution-Oriented

 Target-Focused

The right Design Lead should be more than a senior designer. They should be someone who can lead people, understand numbers, win customers, solve problems, and take ownership of business outcomes.

 Bachelor's degree in Interior Design, Architecture, or a related field.

 6+ years of relevant experience in interior design/architecture.

 2+ years in a Design Lead, Design Manager, Senior Designer, or similar leadership role.

 Strong experience in residential interiors.

 Strong understanding of space planning, materials, detailing, execution, and project lifecycle.

 Proven experience managing designers and multiple projects.

 Strong client-handling, presentation, negotiation, and communication skills.

 Proficiency in AutoCAD, SketchUp, Revit, and visualization/presentation software.

 Working knowledge of ERP/CRM and performance reporting systems is an advantage.

At HUB, you will have the opportunity to grow beyond being a designer and become a business and people leader. You will operate at the intersection of Design, Customer Experience, Business, and Operations while working with a growing team and taking meaningful ownership of the organization's growth.

If you can lead designers, create exceptional spaces, win customer trust, drive business performance, and build a high-performing team, we would love to have you at HUB.

Join HUB. Design Better. Lead Better. Create Impact. Grow Together.